returns & exchanges

Thank you for purchasing our products at E&J Desert Candle Company. 

We offer a full money back guarantee on all purchases made on our website, but only under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation while following the correct procedure. 

 

If you are unhappy with the product that you have purchased from us, please let us know. We will do whatever we can to make you happy and retain your business. However, if we aren't able to make you happy, our Returns and Refunds Policy gives you fourteen (14) days to return or exchange any article purchased online with a valid receipt or copy of your invoice. You are eligible for a full refund within fourteen (14) calendar days of your purchase. 

​

After the fourteen (14) day period, we cannot offer you a refund or exchange. We encourage our customers to try the product in the first seven (7) days after their purchase to ensure it meets their needs and expectations. 

​

To be eligible for a full refund or exchange, all physical products must be packed in the original packaging including any accessories, free gifts, labels, bonus items, and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges (other than the original shipping costs invoiced). 

​

If you have any further questions or would like to request a refund, please do not hesitate to contact us. 

​

Refunds (if applicable)

Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused. 

​

If your refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days. If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded.

​

In some cases, only partial refunds are granted (if applicable): 

1. Products with obvious signs of use; 

2. Any article that is not in its original condition, is damaged or missing parts for reasons that are not due to our error; and 

3. Any article returned more than 15 days after delivery. 

​

Late or missing refunds (if applicable):

If you haven't received a refund yet, first check your bank account again. 

​

Then contact your credit card company, it may take some time before your refund is officially posted. 

​

Next, contact your bank. There is often some processing time (generally two weeks) before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at ejdesertcandleco@gmail.com. We hope that business will not get to this point but you will be treated with respect throughout the process should it get to this point. 

​

​